StoryCrystal operates this website and decides how personal information submitted through it is used. For a privacy question, access request, correction, or deletion request, contact us through the Contact page.

• Contact details and the message you send through a form.
• Wholesale application, business, trade, and account-support details.
• Account, billing, delivery, order, and transaction records when commerce is available.
• Technical and security information such as IP address, browser, device, request logs, and cookie or consent choices.
• Optional marketing preferences when you choose to receive updates.

• To answer product, order, and general enquiries.
• To review wholesale applications and support approved trade accounts.
• To create and administer accounts, orders, payments, delivery, returns, and refunds.
• To protect the site, prevent fraud and abuse, diagnose problems, and keep records.
• To meet tax, accounting, legal, and regulatory obligations.
• To send optional updates only when consent or another lawful basis allows it.

Depending on the activity and applicable law, these uses rely on taking steps at your request, performing a contract, legal obligations, consent, or legitimate interests in support, security, and operating the business.

Information is shared only as needed with service providers that support website hosting, WordPress and WooCommerce operation, form storage, email, security, payment, order administration, delivery, analytics or consent management. Payment providers shown at checkout process payment information under their own notices. We may also disclose information when required by law or to protect rights and security.

StoryCrystal does not sell personal information for money.

The site may use essential cookies for security, accounts, carts, checkout, consent preferences, and basic operation. Optional analytics, advertising, or payment-provider tools may also use cookies or similar technologies where enabled. Browser controls and any on-site consent tool can be used to manage non-essential choices where required.

StoryCrystal and its service providers may process information in more than one country. Where applicable law requires safeguards for an international transfer, we expect the relevant provider or arrangement to use an approved legal mechanism.

We keep information only while it is needed for the purpose collected and for reasonable legal, tax, accounting, security, fraud-prevention, warranty, dispute, or record-keeping needs. Enquiries that no longer require follow-up may be deleted or anonymised. Account and order records may be kept longer when the law or an active customer relationship requires it.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, and to withdraw consent. You can unsubscribe from optional marketing using the message link or by contacting us. Some requests may be limited by legal obligations or the rights of others.

If you believe a request has not been handled properly, you may also have the right to contact the data-protection authority where you live.

We use reasonable technical and organisational measures, but no online system is risk-free. This site is not directed to children who cannot lawfully provide their own consent. We may update this policy when the site, providers, or legal obligations change; the effective date above shows the latest published version.