Available destinations are determined by the delivery options shown after a valid address is entered at checkout, or by a written wholesale quote. If no delivery method appears, StoryCrystal cannot accept an online order for that address at that time.

The available carrier or service level and the delivery charge are shown at checkout or in the accepted order confirmation. Do not send a separate delivery payment or rely on an informal estimate unless StoryCrystal confirms the complete order and delivery terms in writing.

Any preparation, dispatch, and transit estimate is displayed at checkout, on the product page, or in the accepted order confirmation. Unless expressly stated as guaranteed, dates are estimates and can be affected by payment review, address checks, stock, carrier operations, customs, weather, or events outside reasonable control.

Provide a complete, accurate address and a reachable contact method. Contact us promptly if something is wrong. A change is not guaranteed after processing begins, and additional cost caused by an incorrect or incomplete address may be chargeable where the law allows.

For cross-border delivery, the checkout or written confirmation should state whether import duties, taxes, or brokerage are included. If they are not stated as included, the recipient may be required to pay them to the carrier or local authority. Customs decisions and processing times are outside StoryCrystal’s control.

Tracking is provided when the selected service supports it. An order may arrive in more than one parcel when that is shown or confirmed. Tracking can take time to update after a label is created.

If tracking has not progressed, a parcel appears lost, or an item arrives damaged, contact us promptly with the order reference and relevant photographs. Keep the item and packaging until we confirm the next step. We will review the carrier information and provide the remedy required by the accepted order terms and applicable law.